Click Here

1)    Remove any existing Microsoft SQL component

Close TimeZero and open the “Add or Remove Programs” utility from the Control Panel.
Note: under Vista/7, you need to open “Programs” (or “Programs and Features”) from the Control Panel.
           

You have to remove all the items whose name begins with “Microsoft SQL” (uninstall all of them) starting with the main component (“Microsoft SQL Server 2008” or “Microsoft SQL server 2005”)
Note: If you don’t see any “Microsoft SQL” item in the Control Panel, proceed to the next step

Note: Please refer at the Appendix (chapter 1) for an example of all the steps involved in the un-installation under Vista/7.

After removing the main component, close the “Programs” control panel and re-open it (this force Windows to refresh the list of installed programs). If you see any remaining item whose name begins with “Microsoft SQL”, remove them one by one (the order does not matter at this point).

When all the “Microsoft SQL” items are removed from the “Programs” Control Panel, go to the “Program Files” folder (Computer -> Local Disk (C:) -> Program files) and delete any folder beginning with “Microsoft SQL Server”.

Note: Under 64Bit Operating System, you also need to delete the “Microsoft SQL Server” folder from “Program Files (x86)” (Computer -> Local Disk (C:) -> Program files(X86))

IMPORTANT: If you cannot delete the “Microsoft SQL Server” from the program file (because a process is running), you first have to manually stop all the SQL service that might be still running in the background. Please refer to chapter 3 to open the Service window and locate anything containing “SQL” in its name (such as “SQL Server (NOBELTEC_SQLEXPR)” or “SQLServer” or “Microsoft SQL”…). Open the corresponding service property window and click on “Stop”. After stopping the SQL service, you should be able to delete the folder.

Once all the Microsoft SQL components are removed and the folder(s) deleted, restart the computer.

Note: If you cannot remove SQL using the process described above, check the appendix for instructions on how to remove manually SQL (advanced)

2)    Install (or re-install) Microsoft SQL Server

a)    Disable any Anti-virus/Anti-Spyware and Firewall that could be running in the background. Make sure that the computer is logged as an Administrator.

b)    Insert the TimeZero install DVD into the computer. If the Autorun starts, cancel it. Go to “My Computer” (or “Computer” under Vista and Windows 7) and locate the CD/DVD drive. Right click on it and choose “Explore” to browse the content of the DVD. Browse to “\Prerequisites\SQLExp\” double click on “SQLInstall.exe”
This will launch the manual installation of Microsoft SQL 2008R2.

Note: If you have an error about the .NET framework not being installed properly (required for SQL server installation and TimeZero), you can download it from Microsoft and launch it (TimeZero uses .NET Framework 4). Contact Microsoft if you have problems installing the .NET Framework on your computer.

c)    The SQL installer will ask you to accept agreements and to confirm multiple steps: simply leave the default settings and click on “OK”, “Next” or “install” whenever asked.
Note: Please refer to the Appendix (chapter 2) to see all the steps and the prompts of the Microsoft SQL installation under Vista/7

d)    If the installation is successful restart the computer.
Note: If a problem occurs during the installation, you can usually click on “view detail report” to have a description of the error. Please check the Appendix (at the very end of this document) for a list of all the known errors and fixes

              

e)    Erase all the TimeZero SQL files (.mdf and .ldf files) located inside “C:\ProgramData\Nobeltec TZ\DATA” (under Vista/7) or “C:\Documents and Settings\All Users\Application Data\Nobeltec TZ\DATA” under XP

f)     Open TimeZero. If you still have the SQL error warning, Please call Nobeltec Support at 503-579-1414.

Every Chart Region can be downloaded online from the Mapmedia Catalog. The Charts consist of multiple files that are downloaded individually. Chart and data files are stored as .zip files.

Note: The zipped file can be opened directly in TimeZero without unzipping it before.

Chart installation

There are two ways to install the charts from file(s):

• Unzip the file you downloaded and double click on it
• Place the downloaded zipped file in the, ”Downloaded charts” folder (Recommended)

Unzip the file you downloaded and double click on it.

This will launch TimeZero (if it is not already open) then transfer the chart to the correct location. Repeat this process with all the files you downloaded.

Note: TimeZero will not erase the original files when installing the charts in this way

Downloaded charts folder (Recommended)

To install multiple files at once, it is recommended to close TimeZero and move the ZIP files to "My Documents |My Nobletec| Downloaded Charts".
The next time you open TimeZero, it will scan this folder and  a prompt will appear asking if you want to install the charts :
TimeZero will automatically unzip the files then transfer them to the correct location
Note: When the installation is over the files are automatically removed from the "Downloaded Charts" folder

If your computer is not connected to the Internet, when you try to Unlock your new VNS or Admiral 11 software, the voucher field will be grayed out.  In this instance, you must redeem your voucher for an Unlock Code using one of the following methods:

1. Use another computer with Internet access to access the online Voucher Redemption Center.
   http://cms.nobeltec.com/CMS/Default_Services/VoucherRedemption.aspx
2. Call the Nobeltec Sales department at 1-800-946-2877.

If you are experiencing trouble unlocking your VNS or Admiral 11 software, please refer to the below list of potential unlock errors to determine a resolution.

• "The voucher number needs to be entered before going further."
  • Solution: Enter the voucher number provided with VNS or Admiral 11 software.
• "The serial number is not registered."
  • Solution: Register your product in our online store at https://www.nobeltec.com/Store/ or by contacting Nobeltec Sales.
• "The voucher has already been redeemed by another serial number."
  • Solution: Vouchers can only be redeemed once and to a single Serial Number.  If you have previously redeemed your voucher, you may enter the Unlock Code that was received at the time of redemption.  If you do not have your Unlock Code, contact Nobeltec Sales.
• "The entered voucher is invalid."
  • Solution: Though in a valid format, the voucher has been invalidated by Nobeltec.  Contact Nobeltec Sales.
• "The entered voucher is not in database. Please re-enter."
  • Solution: The voucher is not in our system.  Try typing it in again.

In the rare event that you receive an error message other than those listed above, please contact Nobeltec Support. 

 

The following steps will help you to install and configure your Nobeltec NMEA 2000 Gateway.*

 

1. Make sure Nobeltec is closed and your hardware key (dongle) is unplugged.  Do not connect the Nobeltec NMEA 2000 gateway at this time.
2. Insert your 11|Admiral or VNS installation disc.
3. The Nobeltec Installer screen should automatically appear.  (If it does not, simply browse to your DVD ROM drive and double-click "Nobeltec_Installer.exe")
4. Click the button called "NGT-1-NBL" to Install Nobeltec NMEA 2000 Gateway drivers.
5. The Device Driver Installation Wizard will open.  Click Next to install the drivers.
6. Follow the prompts and click Finish when complete.
7. Click Exit to close the Nobeltec Installer.

Once this is completed, you may connect your NMEA 2000 devices to the Nobeltec NMEA 2000 Gateway and connect it to an available USB port in your computer.  Plug your hardware key back in and launch Nobeltec.  Click on Tools -> Options and run the Setup Wizard to detect the device.

 

*Sold separately

Configuring a NMEA 2000 network can be a pretty complicated thing especially when it comes to picking out the right sensors and configuring a NMEA 2000 backbone for your vessel.  Nobeltec HIGHLY recommends contacting a certified Marine Electronics Installer in your area and talk to them about your vessel's NMEA 2000 needs.

Generally in order to get Fuel Flow and Tank Level information to display in Nobeltec, there are two main pieces of data that our applications require in v11 in order to draw the Fuel Range Ring and Fuel Range on Route. You'll need some kind of Fuel Flow devices/sensors (specifically that sends PGN# 127489 or PGN# 127497; we've used and recommend the FloScan FloNET http://www.floscan.com/html/blue/NMEA2000.php ) and a Tank Level sensor (specifically one that sends PGN# 127505, we've used and like the Maretron TLA/TLM series http://www.maretron.com/products/enginevesselmonitoring.php ).  Once you have a NMEA2000 network setup with both of those sensors sending to the network, you'll need a NMEA2000 to USB Gateway to get the NMEA2000 data to the computer. We sell our own Nobeltec NMEA PC Gateway .  After that it's as simple as directing Nobeltec to detect the Gateway using the Device Connection Wizard from within the application.

To enable the program to start without the dongle, you will need to create a virtual key.

1. Simply open Nobeltec and go to Tools -> Manage MAX Pro Charts.
2. Click on “Utilities” and then “Create/Remove Virtual Key.”
3. Follow the prompts to create the key.
4. When it is complete, exit the Chart Manager.
5. Remove the dongle from the machine.

Nobeltec will now start without the dongle.  Please be aware that the Virtual Key is meant solely for planning purposes. 

The physical key must be plugged in for navigation purposes.

Start by creating a new folder on the local C: drive called “MAXPro” and then proceed to the steps below.

1. Ensure your USB hardware key (dongle) is plugged in and Nobeltec is closed.
2. Insert MAX Pro database disc #1 into your computer’s DVD drive. NOTE: If a window appears showing the files on the disc, close it.
3. Click on Windows Start menu -> Programs -> Nobeltec -> MAX Pro Chart Manager.
4. Click the Utilities button.
5. Click Copy Database. A window will pop up prompting you to “Select Database Location.”
6. Highlight your DVD Drive: MAXPro-Disc1.
7. Click OK.
8. Select the "MAXPro" folder you created as the destination.
9. Click OK.
10. Say NO to the consistency check and follow the remaining prompts to copy the data. 

After the copy is complete, go back into the Data Manager, select applicable regions and click Install Region Data. This time, instead of saying the data is on a set of DVDs, select “The MAX Pro Database has already been copied to this computer’s hard drive.” Then point to the folder you created as the source of the data. Be sure to leave the install destination as the default.

If the nav PC is online, open Nobeltec and:

1. Go to Tools -> Manage MAX Pro Charts.
2. Click on Data Manager.
3. On the following screen, place a check mark next to the 3 regions and click “Manage Updates.”
4. Click “Get Data Updates.”
5. Click “Download Directly over the internet...” and follow the prompts.

 

If the nav PC is NOT online, open Nobeltec and:

1. Go to Tools -> Manage MAX Pro Charts.
2. Click the Data Manager.
3. Place a checkmark next to the regions you wish to update.
4. Click Manage Updates.
5. Select “Get Data Updates” and click Next.
6. Select “Request data updates through email” and click Next – NOTE: you will not need Internet access on this computer.
7. In the next window, you will need to select a location to save some Quicksync files to. Then click Next.
8. Write down the email address that appears and click Close. Then Cancel and exit the Chart Manager.

Once this is done, you will need to retrieve the Quicksync files created in Step 7 from whatever location you selected. Transfer the files to a computer that does have email access and attach and send the files to the email address obtained in Step 8. Within a few minutes you should receive a reply with some update files. Transfer these new files back to the navigation PC and follow the steps below to install the updates.

1. Go to Tools -> Manage MAX Pro Charts.
2. Click the Data Manager.
3. Place a checkmark next to the regions you wish to update.
4. Click Manage Updates.
5. Select “I have the Data Updates…” and click Next.
6. In the next window, you will need to select the location of your new files. Then click Next and follow the prompts to update your charts.

To uninstall a MAX Pro chart region:

1. Open Nobeltec and click on Tools -> Manage MAX Pro Charts.
2. Click on Data Manager.
3. Place a check mark next to the region(s) you wish to remove and then click "Uninstall Region Data."

Once the process is completed successfully, the Database Status column next each affected region will state "Not installed."

To view extended chart photos (where available) in Nobeltec, you must first enable the proper layers in the program by clicking on the Supplementary Data Layers icon and setting it to "Display Ports and Marinas."

 

Once done, whenever you see a camera icon on the charts, simply right-click it and choose properties to see a photo of the area.  In many cases the photo will open in a small window, which can be expanded for a greater view.

To exit 3D mode, simply click on the small 'x' located below the larger 'X' (that closes the program) located in the upper right corner of the chart window.

Due to multiple data sources, some users may experience duplicate tidal bars in North American charts. 

*In order to resolve this, close Nobeltec and/or Tides & Currents Pro.  Then...

 

...For Windows 7/Vista Users:

1. Click on Windows Start menu and select Computer.
2. Navigate to C:\Users\Public\Public Documents\Jeppesen Marine.
3. Open the folder called "Data".
4. Remove the files called "Tide20.DAT" and "Tide21.DAT"
5. Open Nobeltec and the duplicate tidal stations will be removed.

 

...For Windows XP Users:

1. Click on Windows Start menu and select My Computer.
2. Navigate to C:\Documents & Settings\All Users\Shared Documents\Jeppesen Marine.
3. Open the folder called "Data".
4. Remove the files called "Tide20.DAT" and "Tide21.DAT"
5. Open Nobeltec and the duplicate tidal stations will be removed.

 

*This issue will be permanently resolved in the next product release.

If Tides & Currents are not displaying on charts when you click their respective icons, you will need to click on Tools -> Options and select the Misc tab.  Then set the option entitled "Enable C-Map Tides & Currents" to NO and click Apply.

If the program is not recognizing the hardware key, please visit the link below and click "Download the Dongle Driver (2.1MB).  Further instructions can be found below the download.

http://cms.nobeltec.com/CMS/Support/SupportDownloads/SupportDownloadsDongle.aspx

If launching Nobeltec Navigation Suite results in the chart screen being grey in color and void of chart detail:

This is sometimes caused by the User Account Control "UAC" in Vista and Windows 7.

Close Nobeltec Navigation Suite. Right-click on the Nobeltec Desktop Shortcut and select Run as Administrator.

To find our what current version of Nobeltec you have installed on your computer, click on Help -> About Nobeltec from within the program.  On the following screen, your complete Version number will be listed at the bottom.

Compare this number to the current downloads available on our website to determine if updates are available for your program.

In case of computer failure, Nobeltec recommends backing up navigational data on a regular basis. To create a backup of your routes, tracks and marks, open Nobeltec and follow the steps below.

1. Click on File -> Navigation Objects -> Export Nav Objects…
2. Select the data you wish to export or click “Add All to Export List”.  When the items are successfully added, click OK.
3. Retrieve the backup file “Export.txt” from the Nobeltec Community folder, located in your computer’s Local Disk (C:).

Copy this file to a safe location (such as an external USB hard drive) and rename it appropriately.  This information can later be re-imported into Nobeltec software.

To import routes, tracks and marks (from a backup or old installation), open Nobeltec and follow the steps below.

1. Click on File -> Navigation Objects -> Import Nav Objects…
2. Use the Browse button at the top of the next window and select the file* containing your navigation data.  Click Open.
3. Click "Import All" to bring the data into Nobeltec. 

*The file must be present on this computer.

Erratic mouse behavior is typically a symptom of Microsoft Windows misinterpreting NMEA data on a serial port as mouse movement.  To resolve this problem, follow the steps below.

 

1. Start with the computer turned off and the GPS turned on and connected.
2. Turn on the computer and let the mouse go crazy for about 2 minutes (5 minutes in Windows 7).  Then turn off the GPS.
3. Click on Windows Start menu and right-click on My Computer/Computer.  Select Manage.
4. On the left side of the Computer Management window, click on "Device Manager."
5. Once the list of devices appears, click on the + next to "Mice and other pointing devices."
6. Right-click on "Microsoft Serial Ball Point" and select Disable.
7. Click "Yes" to the next message that appears.

You may then close the Device Manager and turn the GPS unit back on.

NOAA raster charts can be used with all versions of our product.  Here are instructions on how to prepare these charts for installation into Nobeltec.  Please note these instructions only apply only to charts downloaded from the NOAA website: http://www.nauticalcharts.noaa.gov/mcd/Raster/index.htm

 

Make sure Nobeltec is closed before you begin.*

 

1. Download RNCs from NOAA website and save to your desktop.
2. Looking at your desktop, right-click on the zipped folder that you just saved and select Extract All.
3. Click “Next” when the Extraction Wizard appears.
4. On the following screen, click “Browse” to bring up the Select destination window.  Then...

...For Windows 7/Vista Users:

1. Click the “+” next to Computer
2. Click “+“ next to Local Disk (C:)
3. Click "+" next to Users -> "+" Public -> "+" Public Documents -> "+" Jeppesen Marine
4. Then click on the word “Charts” and then click “OK.”
5. Click “Next” and then “Finish”

...For Windows XP Users:

1. Click the “+” next to My Computer
2. Click “+“ next to Local Disk (C:)
3. Click "+" next to Documents & Settings -> "+" All Users -> "+" Shared Documents -> "+" Jeppesen Marine
4. Then click on the word “Charts” and then click “OK.”
5. Click “Next” and then “Finish”

The next time you start Nobeltec, it will pick up your raster charts.

 

 

*If you are running Nobeltec version 10.0 - 10.5, you will need to obtain a free Raster Unlock Code in order to allow these charts to be picked up by Nobeltec.  Please contact our Sales team for more information.

Raster charts sourced from other companies can be used with Nobeltec software, provided they are in .BSB format.  Prior to configuring Nobeltec to read them, the charts will need to be installed on the computer per the provider's instructions. 

 

*Once the charts are installed on the computer decrypted (if applicable), follow the steps below: 

 

1. Open Nobeltec and click on File -> Chart Table and select the Install tab.
2. Select "Raster and Photo Charts" from the drop-down menu (Install Type).
3. IMPORTANT: In the bottom left corner, verify that "Copy of the charts to..." is selected and leave the default path as-is.
4. Then use the upper right Browse button to point to the location of the raster charts.  Refer to chart provider if uncertain.
5. Click OK.
6. When the charts have populated, click "Select All" and click "Install." 

*If you are running Nobeltec version 10.0 - 10.5, you will need to obtain a free Raster Unlock Code in order to allow these charts to be picked up by Nobeltec.  Please contact our Sales team for more information.

NOTE: Do not connect the GPS to the computer until the driver has been installed per the instructions listed below.

1. Insert the small cd* that came with the GPS unit into your computer’s disc drive.
2. A window should appear automatically (see below).
 
 

3. Click on “Install USB Driver.”
4. Open the folder called “Win7_Vista_XP_2000.”
5. Double-click the file to launch the installer.
6. Follow the prompts to install the driver software.

Once the installation is complete, connect the GPS to the computer. Open Nobeltec and run the GPS/Port Setup Wizard (from Tools -> Options) to detect your GPS 9P.

 

*If your computer cannot accept the CD, you can download the driver software by clicking Here.

In order for Nobeltec to communicate with a GPS unit, the device must be capable of delivering NMEA 0183 data sentences and be recognized by the computer on a COM port before Nobeltec can detect it.  Prior to connecting a GPS, at least one of the following must be installed:

1. Driver software for the device, itself, OR
2. Driver software for a serial/usb adapter, if used.

If you are missing driver software for a GPS unit or serial-to-USB adapter, please contact the manufacturer of the device to obtain the necessary software.

NOTE: If you have a GPS that connects directly via USB and the drivers have been installed and Nobeltec will still not detect it, third-party COM Port Emulator software (such as Franson GPS Gate) may be needed.  Please refer to the instructions below for more information.

How to Install Franson GPS Gate

These instructions are intended for users that are still unable to detect their USB GPS after referencing the above topic.  The following steps will install Franson GpsGate software, which will emulate a COM port for communication with Nobeltec.

1. Insert the version 9 or 10 install disc into your CD/DVD drive.
2. If prompted, run the Setup.  Once the Nobeltec Maintenance screen appears, select Modify and click Next.
3. Expand the option called Garmin... then select "Entire feature will be installed on local hard drive." Click Next and follow the prompts to complete the Franson GpsGate installation.
4. Click Finish when the installation is complete.

To configure Franson GpsGate to communicate with Nobeltec:

1. When GpsGate is running it is displayed as a Tray Icon. By clicking on this icon you can access its functions.  Click "Settings."
    
2. Make sure you GPS is connected and powered on.  Click the "Setup Wizard" and the program will scan your computer for a connected GPS.
3. Follow the prompts to complete the wizard until finished.
4. Once complete, start Nobeltec and click on Tools -> Options and run the "GPS Setup Wizard" to detect the GPS in the program.

If you are having trouble setting up your Nobeltec Insight Radar2 (IR2), below is a list of items that should be checked.

1. Your Radar Unlock Code* has been installed.
2. The radar breaker is powered on.
3. The MDS radar control box is connected to the PC in one of the following ways:
   • Direct to the PC using the supplied crossover cable or,
   • To a networked router or switch using a standard Ethernet cable.
4. If the radar is directly connected to the PC, the computer should have a static IP address set to 192.168.0.100.  If using a switch, the radar and PC must be on the same subnet.
5. If using a DHCP router, all devices must be set to obtain an IP address automatically.  This can be verified in the radar control box by ensuring (with power disconnected) that dip switch 1 is set to ON.
6. The Radar Setup Wizard has been run. (Start Menu -> Programs -> Nobeltec -> Radar Setup Wizard).
7. Windows Firewall is turned off.

Most instances of radar connection issues can be traced to networking problems such as IP conflicts or incorrect cabling.  If you are unable to resolve an issue after verifying the above list, please contact technical support for further assistance.

Advanced networking support may require the help of a local installer.

 

*Radar Unlock Code is provided with purchase of the Radar Plus Pack (sold separately).

In order to overlay XM Weather in Nobeltec Navigation Software, the following items are required:

1. Nobeltec VNS or Admiral (version 9.3 or above).
2. Weather Plus Pack (sold separately).
3. XM Weather receiver and service.

To configure your Nobeltec software to receive XM Weather, follow the steps below:

1. Make sure you have entered your Weather Plus Pack unlock code.
2. Close Nobeltec.
3. Verify that your XM Weather receiver is connected to the PC and that you are able to receive weather in the WxWorx program that should have come with your receiver.
4. Once your receiver is verified as working outside of Nobeltec, exit both the WxWorx program and the XM Link.
5. Launch Nobeltec and go to Tools -> Options.
6. Select the Weather tab and change the Weather Provide to XM/WxWorx.
7. Click Apply and close the Options window.  When the XM Link initiates, simply minimize it.  Nobeltec will automatically launch the XM Link with the program going forward.
8. On the NavBar below the chart window, click on the Weather tab.
9. Click the Layers... button to select the layers you want to overlay.  Click OK.
10. Then check the box that says Show Weather located in the lower left of the NavBar.  NOTE: It may take up to 10 minutes for weather to display.  Certain information may only be available at various zoom levels.

IMPORTANT:

In order for XM Weather overlay to work in Nobeltec, the WxWorx program cannot be run at the same time.  Additionally, Nobeltec must be the program that launches the XM Link in order for proper functionality.  Always make sure that WxWorx and XM Link are not already running before launching Nobeltec.

1. Click Tools -> Toolbars...
2. In the list, select "Circle Boundary Tool" and click OK.  An icon will appear somewhere on the screen.
3. Drag this up next to the other icons to permanently dock it there.
4. Once in place simply click on the Circle Boundary icon and give it a name.
5. Adjust the size to your liking.
6. Right-click the red 'x' in the middle of the Boundary Circle and choose Properties.
7. Select the Range Circle tab and set the Off Limits Area to "Outside" and close the window.
8. Finally, drag the Boundary Circle so that it covers the boat icon.

Now when the boat leaves this boundary, the alarm will sound.

For instructions on installing a red, high-visibility cursor, please click here.

If you have installed Franson GpsGate* and are experiencing a license error, follow the steps below to resolve it:

1. Close Nobeltec.
2. On your keyboard, press CTRL-ALT-DEL at the same time to open the Task Manager.
3. Select the Processes tab at the top.
4. Find and highlight "GpsGate.exe" in the left column.  Click the "End Process" button at the bottom.
5. Start Nobeltec.
6. Once Nobeltec is running, minimize it and start Franson GpsGate.

Once this has been done, the licensing error should be resolved. 

*For more information on installing Franson GpsGate, see the GPS Support topic located under the "General" heading.

Windows 7 compatible Sealevel drivers can be downloaded here:

http://www.sealevel.com/support/article/AA-00107/147/Software-Drivers/Operating-Systems/Windows/-Software-SeaCOM-Windows.html

In order to investigate some issues, we need to obtain COM logs from your system.  These capture incoming/outgoing data from all attached NMEA devices.  To create these logs, follow the steps below.

 

Starting with Nobeltec closed,

1. Delete any existing COM logs prior to launching Nobeltec. These are potentially located at: (**see locations below) and the files will be named as “COMxin.log” or “COMxout.log” where the ‘x’ is actually a port number.  If there are none present, proceed to the next step.

 

2. Launch Nobeltec

 

3. Go to 'Tools > Options' and select the "Ports: Configure" tab.  Click on the checkboxes that say "Log All Input" and “Log All Output” so that there is a check in the boxes.  Then click Apply and close the options window.

 

4. Make sure your NMEA devices are powered on and connected.

 

5. Allow the program to run for 2 full minutes or until your specific issue presents itself (whichever happens first).

 

6. Let the program continue in this state for another 1 minute and then shut down Nobeltec.

 

 

After Nobeltec is closed down, return to the directory indicated in step 1 and get all files that begin with "COM" and attach them to an email to us for review.  If you have any questions, please let us know and thank you for your patience and help in troubleshooting this issue.

 

**Locations vary depending on Operating System and Product Version.

 

VNS 10 & 11

Windows XP users – Go to C:\Documents & Settings\All Users\Shared Documents (or Documents)\Jeppesen Marine

Windows Vista & Windows 7 users – Go to C:\Users\Public\Public Documents (or Documents)\Jeppesen Marine

 

VNS 9

All users – Go to C:\Program Files\Nobeltec\Visual Series