Contact Support

Before you pick up that phone!
Have you tried browsing through our Knowledge Base? Many of the most frequently asked questions have already been answered.

What software will we support?
- TimeZero Odyssey, Trident and Catch
- VNS 10.0 and higher
- Admiral 10.0 and higher
- Tides & Currents 3.7 and higher

What software is not supported?
We have discontinued all support for VNS and Admiral versions 9 and earlier. This includes the ability to generate site keys for new installations of this software.
If you are using an older version, please contact our sales team or your local dealer to discuss software upgrade options.

Change Of Registration Form (PDF)

Before you contact our Technical Support Department, please make sure you have everything ready to provide your technician. Having your materials in front of you and sitting in front of your computer will greatly improve the speed and resolution of questions and concerns.

The most important items to have in front of you are:

Serial/Dongle #

Make sure you have the serial number of your software or dongle. You will need this information to help us track your issues.

GPS and/or CDs

We may ask you to insert your program or chart CDs as well as connect your GPS to try and troubleshoot your problem.

Your Computer

Many times it is virtually impossible to solve a problem without walking through the steps with you. Try to have your computer in front of you.

Once you have these items available please contact us:

TECHNICAL SUPPORT

North & South America
support@nobeltec.com
Available 5 days a week
Hours: Monday - Friday: 10 am to 7 pm ET
Direct: +1 503 579 1414

International
support@nobeltec.com
Available 5 days a week
Direct:+33 5 59 43 81 04

Nobeltec-Portland Office
Direct: +1 503 579 1414
Sales FAX: (503) 579-1304